If you prefer to ship your return back at your own cost, please ship to the following address. When it comes to Modcloth returns, you have several different options. The decision follows after not shipping to the European market for one and a half year. Free shipping and guaranteed authenticity on Modcloth Blue Fit and Size S Short Work/Office Dress, listed by NESELI MATAR! size 18 They agreed and I shipped the shoes back. The refund is typically processed in seven to 10 days. The Shoes were a size six and I requested a 9. Poor quality clothing shipped in ripped bags. There are three different ways to do Modcloth returns. The line is starting slow, but the company has ambitions for it. The Dress did not fit and I had to return it. However, customers can exchange their items within 90 days. 5.) Most of Joanie Clothing dresses are $50 USD or less. 0 0 . Check out their two very first private label brands: Bea & Dot and Myrtlewood . Attn: ModCloth Returns. Needless to say the demand was high creating a viable company. Make sure to include the original invoice/returns form. One of our key initiatives was to expand ModCloth recently conducted a survey about the shopping experiences of plus sized women and released the results along with the announcement to remove the "Plus" label from the website. Useful Exchange & Return Information: Modcloth Returns: Modcloth Return Address. Online fashion retailer ModCloth has announced its return to Europe. So I spoke with Modcloth. 288 reviews for ModCloth, 2.5 stars: 'A few years ago I bought a quilt that came frayed. Also, take a look at some photos from the event: In honor of the event, I wore a Modcloth retro bird print halter dress. Customers are responsible for the return shipping label cost or postage to self-mail. Amazon Returns Bluefly Returns eBay Returns Karma Loop Returns Modcloth Returns Piperlime Returns. But after the acquisition of ModCloth by Go Global Retail last year, the company is available to consumers in Europe again. Late returns will have the $5.99 shipping fee deducted and are not eligible for the $5 bonus offer. All items being returned for merchandise credit must be in its original condition with original packaging. Now there are new ModCloth Private Label brands. **Note that shipping cost is not refunded, and there is a $5 USD return fee for the use of our return label deducted from the refund total. The current employee says that in the end, the plus-size items on the ModCloth label fell short: All the stuff on the private label fit poorly. Items Eligible for Store Credit Only: Returns received by ModCloth between 31 and 90 days after the original order shipment date (as printed on your packing slip). WMMVY. Simply make sure the items are in excellent condition and use the free return label you can find on the website. I should have gotten a complete RETURN for a "defective" With a ModCloth promo code, youll save on all of Modcloths iconic, trendy, and vintage styles. Shop outfits that will take you from a picnic in the park to running your business and everything in between. You deserve to look great without paying the price. I received a pair of shoes from ModCloth and shoes were too small so I contacted customer service and asked for a refund. They sent me the correct size shoe right away. Modcloth has focused on sourcing its private label items domestically and ethically as much as possible, Haase said. Before leaving Europe, ModCloths international businesses represented 20% of its total revenues. Here are their 3 return options: Use the free return label, send it back within 30-days and get a refund; Exchange the item for a different size, color or pattern within 90 days for free; Return within 30-days using the complimentary return shipping label, receive ModCloth store credit + $5 bonus credit to help you find your next purchase. So I made a purchase using my Paypal account from Modcloth. One-of-a-kind items (including vintage) are returnable for store credit only. The only resolution they offered me was a 10% discount for my next purchase (I spent around $100 for this quilt). You can reach them at 888-495-9699, or chat with them, by clicking the "M" icon at the bottom-right of any page you're browsing on the site. They are available from 9am-8pm ET, Monday-Friday. I used to love Modcloth; I have so many pieces from them that I wear on a daily basis. The decision follows after not shipping to the European market for one and a half year. It beat me as to where it was because I looked all over that app/website and couldnt find how to obtain it again. RETURNS. Domestic and international customers are also welcome to use their own postage and mail to: ModCloth Returns, 2250 Roswell Drive, Pittsburgh, PA 15205. Keep in mind Modcloth returns are only eligible for refunds within 30 days of the shipment date. Useful Exchange & Return Information . Returns received after 30 days will be returned for store credit only and may be subject to a 50% restocking fee on the price of the item(s). If the refund cannot be sent to the original form of payment, Mens Wearhouse will issue a check from headquarters within 14 days. Shipping and handling are nonrefundable. Final Sale Items are not returnable even with your own shipping label. If a purchase is made and points were earned through the purchase, the earned points will be refunded back to ModCloth.com, even if this makes your points balance negative. For use of ModCloth's provided FedEx label, a return label cost of $5 USD will be deducted from the refund amount due back to the customer. confirmation. Final sale items are not returnable. Customer service was very kind and helpful and express shipped me the rest of my items. First bag arrived ripped wide open and taped back together with only two of my ten items inside the bag and no packing slip or return label. Susan and Eric were students at Carnegie Mellon University and launched ModCloth as a website to sell used vintage dresses. Start Your Return For Domestic (US) returns, please click here. 2250 Roswell Dr. Pittsburgh, PA 15205. I purchased a Pair of Shoes and a Dress. Modcloth Returns 2250 Roswell Drive Pittsburgh, PA 15205 . Shipping and handling are nonrefundable. Returns can receive store credit for up to 90 days of the original shipment date and youll be provided with a free return shipping label. Princess Highway. That's three items that way about 3lbs all together. For International returns, please click here. The rep provided the return label and said it was always available for me to reprint. Now, 13 years later, ModCloth has launched its own label, funneling popular elements, like details, quality materials, and designs, into ModCloth: Online Return Policy Return must be sent by prepaid label or mail within 30 days of the initial ship date. Detailed returns policy, and how to exchange items for store credit or a refund. I used to love buying clothes from Modcloth - they would send a little packing list that would double as a return slip for anything you wanted to return, along with a prepaid stick-on label. The return label is free, and ModCloth will cover the shipping costs in case of a faulty or incorrect product. ModCloth was founded in 2002 by Susan Gregg Koger and Eric Koger. ModCloth Return Policy. If you paid via PayPal, youll be refunded with store credit. Now I'm going to tell a very important information which will be useful for everyone. Maddy from Plus Model Magazine. Their discount policy is a sign of a bad company. Susan and Eric got married and were featured in Forbes 30 Under 30 in 2013. Click here to check out Joanie Clothing. ModCloth is the worst, I bought a pair of shoes and they stank of chemical fish smell, unwearable in its awfulness. When the two graduated college they started ModCloth as a business in 2006 selling vintage inspired clothing from independent designers. Send back your item and get the refund right back to your account. Method: You will be refunded to the original form of payment, including sales tax but not including shipping. I'm really disappointed with ModCloth since they were sold. The original ModCloth was wonderful. They had a fantastic return and exchange policy. I would order multiple items to try on and often end up keeping more things than I planned or exchanging something I liked for a different size and keeping that. They offer discounts to students, nurses, doctors, military, but only on full priced items. ModCloth - Return process. Left a bad review that they took down because they "do not publish reviews for defective items". Shipping is free on order of $125 or more, which is a ridiculous amount when the shipping cost on $100 of goods is $12. TERRIBLE customer service. If the reason for your return is not due to the companys fault, they will deduct $5.99 from your refund. Online Shopping Exchanges & Returns. Categories. For use of ModCloth's provided FedEx label, a return label cost of $5 USD plus an additional $1.95 fuel surcharge to cover the cost of transport will be deducted from the refund amount due back to the customer. We got tons of ModCloths post-Walmart life has brought it back to its roots and, now, back to Europe. I've also got a dress or two (ModCloth own label) and they literally rip at the seams after a couple of wears, I've never had an item do that unless something catastrophic happened! Online fashion retailer ModCloth has announced its return to Europe. There is a 10% re-stocking fee for any items returned without its original packaging. I had a problem with return. Princess Highway is an Aussie-based brand that features beautiful vintage-inspired styles that are unique and easy to style. Shoes must be returned within their original box, and the shoe box must be packaged in an outer protective shipping container for return transit. Return labels provided by Global-E will cause a flat fee of $10 USD deducted from your return amount. Plus, all returns are free. Clothing Stores; Department Store; Footwear; Online Shopping; September 17, 2020 Henoch Cross-border, Europe 0. Had to go back before they polluted my house. Swimwear must be returned with the hygienic liner attached and intact. ModCloths post-Walmart life has brought it back to its roots and, now, back to Europe. When you shop with ModCloth you have 30 days to get a full refund on your order. Just like ModCloth, their styles are quirky yet classic. Documentation: Include the original receipt or Proof of Purchase label with your return. For more information on our Return Policy, please click here.